How We Work

Personal Attention… All of our clients - large and small - receive the same level of personalized attention from our professional and support staff.

Proven Methodology… We utilize a proven, yet continuously updated, methodology to collect data, analyze information, and develop recommendations/action plans.

Customized Approach… Our first step is to understand the client organization's unique culture and working environment. We then customize our approach and methodology to meet the client's culture and needs.

Structural Issues… We take on more than the "quick fixes." We tackle the difficult, structural issues that so often can present barriers to positive change.

Quality Control… Our promise is to provide excellence to our clients in all aspects of service. We have developed a consulting service evaluation questionnaire that we ask each of our clients to complete at the end of an engagement to assess our services and performance.

On-Site Assistance… We work with our clients at their place of business so that recommendations and implementation/action plans are continuously informed and updated to address situations as they arise.

Oversight by PCG Principal… PCG President and CEO Dr. Alceste T. Pappas personally oversees the conduct of each consulting engagement. It is her responsibility to ensure a quality, on-time "deliverable" and client satisfaction.

Innovation… The key to success is adapting to the needs of our clients and rapidly growing technology resources. With this in mind, we are offering Distance Consulting Services through e-mail messages, on-line chats, downloading documentation/information off our web site and when applicable, Skype or video conferencing when both parties have the necessary hardware and software equipment.