30 years ago, the Pappas Consulting Group Inc. created an innovative business model for providing consulting services to education and the non-profit.
There were two distinguishing characteristics at that time.
First, we believed only leaders and managers in the field could provide value and practical solutions to clients as we had personally experienced the limited value of MBA’s as consultants in an industry where they had not worked.
Second, rather than require our staff and consulting associates to uproot and locate to one physical office, we intentionally designed a network of colleagues with a variety of functional skills to work from home base across the country. We provided our staff with computers, phones, and internet service and expected our consulting associates to join us so equipped.
The reason we did this was threefold: we trusted that our team would produce the work required on time and professionally without being micromanaged; there was no reason to have our consulting associates in a physical office as clients required on-site presence; and, we wanted to respect the needs of our women staff who at the time were the primary care givers so that they could determine, for themselves, their personal work schedules in order to care for their children. We were early believers in what is now called work-life balance.
Ironically, most consulting firms now underscore the on-the job experience of their consultants which was not the case 30 years ago. Second, all sectors have moved to variations of what we now call a hybrid working environment albeit primarily driven by COVID.
We have never regretted taking what was described as “business risks” 30 years ago. Rather, we are proud that we continue to serve clients across the globe. We are fortunate that humanity and technology have enabled what was once considered a risk to being the norm.
Alceste T. Pappas, Ph.D.
Pappas Consulting Group Inc.